General Use

Trading Hours

Our standard trading hours are Monday to Friday 8am – 5pm.  All orders received during these hours will be processed once full payment has been received and order confirmed.  Any orders received outside of these hours (including weekends and public holidays) will be processed the next business day.

Trade Accounts

If you are a business looking to open a trade account with us, please contact us at or 021 893 708.

Shopping Cart

All Shipping Rates are based on New Zealand locations only.  If you are an international buyer, please contact us so we can discuss international shipping rates directly as we are aware rates change depending on your location.


All prices displayed are in New Zealand dollars.


All prices are inclusive of GST and any other sales tax.  Pricing and specials are at the discretion of Smart Surveillance Ltd and may be changed without notice.


All products must be paid for in full before they are despatched.  Payment can be made via the following methods:

  • Credit Card
  • PayPal
  • Direct Bank transfer

Payment Disputes

If you are experiencing problems with making payment, please contact us directly at


Shipping Rates – New Zealand

All orders received and paid in full by 2pm will be processed and despatched the same day.  Orders received and paid in full after 2pm will be processed and despatched the following business day.

All orders are sent by overnight courier and delivery can be expected to major cities and towns the following business day.  Rural and South Island addresses may take an extra day or two.  Please note these delivery times are guidelines only and may change without any notice.

Once the orders have been collected, tracking details will be sent to each customer allowing them to track their goods whilst in transit up until the point of receipt.

Our New Zealand shipping rates are based on weight as below:

Auckland Central:  0 - 25kg  $7.99
Warkworth to Waiuku: 0 - 25kg $9.99
Northland – Coromandel – Waikato 0 – 15kg $11.99
Northland – Coromandel – Waikato 15 – 25kg $19.99
Tauranga to Wellington    0 – 15kg  $39.99
Tauranga to Wellington 15 – 25kg $59.99
South Island (Economy)  0 – 15kg $49.99
South Island (Economy)     15 – 25kg $71.99
South Island (Overnight)  0 – 15kg $79.99
South Island (Overnight) 15 – 25kg $129.99


Shipping Rates – Australia & Worldwide

Please contact us directly to discuss international shipping options.

Refunds & Returns
Please refer to our Refund policy.